Legal
Refund Policy
Last updated: July 31, 2026
This policy applies to paid supplier SaaS subscription plans. Buyers use the marketplace without a subscription fee.
1. Before service activation
A supplier may request cancellation and a full refund before its paid subscription has been activated, provided the platform has not begun delivering paid plan benefits.
2. Duplicate or incorrect charges
Verified duplicate charges, incorrect payment amounts, or payments that cannot be matched to an order will be corrected or refunded to the original payment method where available.
3. Activated subscriptions
After activation, subscription fees are generally non-refundable because website hosting, account capacity, marketplace exposure, and other plan resources become available immediately. Mandatory rights under applicable law remain unaffected.
4. Material service failure
If a material platform failure prevents use of the paid service for a sustained period and we cannot restore the service within a reasonable time, we may provide a service credit or a prorated refund after reviewing system records and the affected subscription period.
5. Request process
Send the account email, order number, payment transaction reference, reason, and supporting evidence to support@kuaisujianzhan.com. Do not send passwords, full bank card details, or payment credentials. Approved refunds are recorded against the original order and may take additional processing time at the payment provider or bank.